| Our Philosophy and Mission.
Platinum Mortgage Company, recognizes and respects our customers’
rights to financial privacy. |
| In the course of our business, you may provide us with
confidential information concerning your financial affairs and we
understand and appreciate the importance of maintaining the
confidentiality of that information. |
| We strive to meet the highest standards in the conduct of our
business and therefore observe both the letter and the spirit of the
law surrounding customer privacy issues. |
| Maintaining the confidentiality of the information you entrust
with us is a responsibility we take very seriously. We collect,
maintain, use and share information about you only where we reasonably
believe that it will help administer our business or provide products,
services and other opportunities to you. |
| This privacy statement covers individual
consumers and customers of Patriots Realty, Platinum Mortgage Company,
Platinum Financial and its subsidiaries and affiliates.
|
| Our privacy statement is specifically designed for the protection
of consumers, or individuals obtaining a financial product or service
from us for primarily personal, family or household purposes. |
| Use of personal information
|
| We use your personal information to verify your identity, provide
you with quality customer service and evaluate your request for
products and/or services. We also use your personal information to
contact you about offers we believe will be of value to you. |
| Types of Personal Information |
We collect various types of information about you during the
normal course of offering and providing financial products and
services. Examples of such information are:
- Information you provide in order to obtain or maintain a service
or product, such as loan application data
- Communications from you regarding your loan(s), such as a change
of address request
- Information gathered from your transactions and account history
with us, our affiliates, and others, such as your loan payment
history
- Information obtained from third parties such as consumer
reporting agencies or credit bureaus, employers, depository
institutions and others, that we use to evaluate a loan application
- Information that we may gather in compliance with certain laws
and regulations, such as the Home Mortgage Disclosure Act.
|
| Sharing of personal information with
other Platinum Mortgage Subsidiaries |
| We may share information about you, as a current or former
customer, within our Platinum family of companies in order to provide
you with better service and information about financial or other
products that may interest you. For example, we may share transaction
and account experience information about you within our family of
companies. However, we do not share personal financial information
obtained from applications or credit reports with another Platinum
companys unless it is helping us respond to your request or service
your existing relationship with us, such as helping us evaluate your
application or review your existing loan. |
| Sharing of personal information with
third parties |
| Individuals or companies outside of the Platinum family of
companies are considered third parties. Mortgage lenders are permitted
(and sometimes even required) to share customer information with third
parties for certain purposes, such as servicing customer
relationships, fraud and risk management, and responding to
transaction requests. |
| We may share personal information with a third party company in
order to offer or support a product or service that we provide to you.
For example, we share payment information with the third party service
provider that creates monthly statements for us. |
| We may also disclose personal information to companies that
perform marketing services on our behalf or to other financial
institutions with which we have joint marketing agreements to offer
you a particular product or service. We have confidentiality
agreements with such parties that prohibit them from using customer
information in any way other than as we direct. |
| In the event that Platinum Mortgage Company, or another
Platinum Company obtains personal non-public information about you and
contemplates sharing such information in a manner inconsistent with
this policy, you will be notified and provided with an opportunity,
prior to such disclosure, to elect to exclude your information from
being shared. |
| We also share personal information as legally required. We may
share personal information with law enforcement agencies or other
third parties to prevent or investigate suspected fraudulent
activities. |
| We may also provide personal information regarding our customers’
accounts to credit bureaus for credit reporting purposes. If you
believe we have provided inaccurate information to a credit bureau,
please contact us in writing with your account number and other
pertinent information at: Compliance Department, Platinum
Mortgage Company, 901 Sunrise Avenue, Suite A-19, Roseville, CA
95661 |
| Sharing of personal information with
marketing companies |
| We do NOT sell customer or former customer lists or
personal information to list brokers, marketing firms or to other
third parties. |
| How we keep information private
|
We have internal policies and procedures designed to keep customer
information safe. These include:
- Allowing access to customer information only to authorized
employees performing specific job responsibilities necessitating
such access
- Maintaining physical, electronic and procedural safeguards that
comply with federal regulations to protect customer information
- Training employees on privacy and disciplining any employees who
violate our procedures
|
| Medical and health information
|
| We do NOT share any medical or health information
among our family of companies or with third parties, except to process
transactions or to provide services you have requested or initiated.
|
| Reporting incorrect information
|
| If you believe any information we have about you or your
relationship with us is incorrect, please notify us at once. We will
take prompt action in making the appropriate corrections. You may
contact us in person, by phone at our toll free Customer Service
number, 800-666-5363, or at the following address: Compliance
Department, Platinum Mortgage Company, 901 Sunrise Avenue, Suite
A-19, Roseville, CA 95661 |
| Questions regarding privacy
|
| If you have additional, questions about privacy please contact us
in writing at the following address: National Compliance Department,
Platinum Mortgage Company, 901 Sunrise Avenue, Suite A-19,
Roseville, CA 95661 |
